The joint remote service of Suomi-piste will start operating in the Kuntalaisten talo as of 1 September 2025. It will provide a wide range of services for different situations. The equipment available in the remote service space enables customers to communicate with a remote expert of an authority via video and audio connection. The hardware and software also enable the sharing of documents with the agency’s remote expert. In addition, a third party, such as an interpreter, can be invited to take part in managing your affairs remotely.
At the remote service point located in the Citizen's House, the authorities currently providing re-mote customer service include:
• Digital and Population Data Services Agency
• Kela
• Finnish Tax Administration
The joint remote service of Suomi-piste will be open as of 1 September 2025 on weekdays from Monday to Thursday, from 9 a.m. to 3 p.m., and on Friday, from 9 a.m. to 2 p.m. In the remote service, the authorities provide customer service by appointment. If appointments happen to available at the time you are visiting the service point, you can also use the remote service direct-ly on the spot without an agreed appointment.
You can make an appointment by telephone or by coming directly on the spot:
Kuntalaisten talo:
- Telephone service: +358 40 104 1001, open from Monday to Thursday, from 9 am to 3 pm, on Friday, from 9 am to 2 pm.
Digital and Population Data Services Agency:
- Certificates from the Finnish population information system, genealogical survey. Tel. 0295 536 230. Open on weekdays from Monday to Friday, from 9 am to 3 pm.
- Birth of a child, marriage and public notarial services. Tel. 0295 535 690. Open on weekdays from Monday to Friday, from 9 am to 3 pm.
- Matters concerning the foreign national's municipality of residence. Tel. 0295 536 320. Open on weekdays from Monday to Friday, from 9 am to 3 pm.
Finnish Tax Administration:
- Telephone services are open on weekdays from 9 am to 4 pm. Contact: https://www.vero.fi/en/About-us/contact-us/call-us/
Kela
- Appointments via Kuntalaisten talo telephone service or on the spot.
Service advisors working at Suomi-piste will provide on-site support to help you manage your matters in the joint remote service in accordance with the opening hours of the remote service. Service advisors provide guidance, assist in using the remote service and book appointments.
The facilities are accessible.
Kunnantie 1, 75700, Valtimo
Monday to Thursday 9–15, Friday 9–14
Myndigheten för digitalisering och befolkningsdata