Remote service point in Imatra

The joint remote service of Suomi-piste will start operating in the Imatra City Hall as of 1 Sep-tember 2025. It will provide a wide range of services for different situations. The equipment available in the remote service space enables customers to communicate with a remote specialist of an authority via video and audio connection. The hardware and software also enable the sharing of documents with the agency’s remote specialist. In addition, a third party, such as an interpreter, can be invited to take part in managing your affairs remotely.

At the remote service point located in the Imatra City Hall, the authorities providing remote cus-tomer service include:

• Digital and Population Data Services Agency

• Kela

• Finnish Tax Administration

• The Police

The joint remote service of Suomi-piste will be open as of 1 September 2025 on weekdays from Monday to Friday, from 9 am to 3 pm. In the remote service, the authorities provide customer service by appointment. If appointments happen to available at the time you are visiting the service point, you can also use the remote service directly on the spot without an agreed appointment.

You can make an appointment by telephone or by coming directly on the spot:

Imatra City Hall

• Tel. +358 20 617 2253, open Mon-Fri, from 9 am to 3 pm

Digital and Population Data Services Agency:

• Certificates from the Finnish population information system, genealogical survey. Tel. 0295 536 230. Open Mon-Fri, from 9 am to 3 pm
• Birth of a child, marriage and public notarial services. Tel. 0295 535 690. Open Mon-Fri, from 9 am to 3 pm
• Matters concerning the foreign national's municipality of residence. Tel. 0295 536 320. Open Mon-Fri, from 9 am to 3 pm

Finnish Tax Administration:

• Telephone services are open Mon-Fri, from 9 am to 4 pm. Contact: https://www.vero.fi/en/About-us/contact-us/call-us/

Kela

• Appointments via Imatra City Hall telephone service or on the spot

The Police:

• National police helpline, tel. +358 295 41980. Open Mon-Fri, from 8 am to 4.15 pm
• Southeastern Finland Police Department: crime reports, local helpline. Tel. +358 295 43540. Open Mon–Fri from 9 to 12 am

Service advisors working at Suomi-piste will provide on-site support to help you manage your matters in the joint remote service in accordance with the opening hours of the remote service. Service advisors provide guidance, assist in using the remote service and book appointments. The facilities are accessible.