Remote service Porvoo

Remote service in Porvoo
Lundinkatu 8, 06100, Porvoo

Monday to Friday 9–15
Services
- Digital and Population Data Services Agency
- Kela (Social Insurance Institution of Finland)
- Tax Administration

The joint remote service of Suomi-piste will start operating within Porvoo Info as of 1 September 2025. It will provide a wide range of services for different situations. The equipment available in the remote service space enables customers to communicate with a remote specialist of an authority via video and audio connection. The hardware and software also enable the sharing of documents with the agency’s remote specialist. In addition, a third party, such as an interpreter, can be invited to take part in managing your affairs remotely.

At the remote service point located within Porvoo Info, the authorities providing remote customer service include:

• Digital and Population Data Services Agency

• Social Insurance Institution of Finland (Kela)

• Finnish Tax Administration

The joint remote service of Suomi-piste will be open as of 1 September 2025 on weekdays from Monday to Friday, from 9 a.m. to 3 p.m. In the remote service, the authorities provide customer service by appointment. If appointments happen to available at the time you are visiting the service point, you can also use the remote service directly on the spot without an agreed appointment.

You can make an appointment by telephone or by coming directly on the spot:

Porvoo Info

Telephone service: +358 20 692 250. Open on weekdays from Monday to Fri-day, from 9 am to 3 pm.

Digital and Population Data Services Agency:

Certificates from the Finnish population information system, genealogical survey. Tel. 0295 536 230. Open on weekdays from Monday to Friday, from 9 am to 3 pm.

Birth of a child, marriage and public notarial services. Tel. 0295 535 690. Open on weekdays from Monday to Friday, from 9 am to 3 pm.

Matters concerning the foreign national's municipality of residence. Tel. 0295 536 320. Open on weekdays from Monday to Friday, from 9 am to 3 pm.

Finnish Tax Administration:

Telephone services are open on weekdays from 9 am to 4 pm. Contact: https://www.vero.fi/en/About-us/contact-us/call-us/

Kela

Appointments via Porvoo Info telephone service or on the spot.

Service advisors working at Suomi-piste will provide on-site support to help you manage your matters in the joint remote service in accordance with the opening hours of the remote service. Service advisors provide guidance, assist in using the remote service and book appointments.

The facilities are accessible.
The main entrance

The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.

The entrance has thresholds over 2 cm high.

The entrance stands out clearly and is illuminated. There is a canopy above the entrance.

The route to the main entrance

The route to the entrance is smooth and sufficiently wide and illuminated.

The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.

The passage has at least 4 steps, with handrails on both sides.

The 4 accessible parking spaces are located outdoors under 10 m from the entrance. The width of the parking spaces is less than 3.6 m.

In the facility

The customer service point has directions to the different facilities.

The customer service point has a fixed induction loop marked with the appropriate international symbol.

The customer service point has an accessible toilet on the same floor.

The customer service point is on the entrance floor.

The waiting room of the customer service point has no queue number system. The waiting room has chairs.

The doors in the customer service point stand out clearly. The glass doors have contrast markings.

Remote service point in Porvoo

Remote service in Porvoo

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