Questions and answers about the Suomi-piste service points

Suomi-piste service point brings together public administration services under one roof. This means you can conduct your business with more than one authority in the same place. In addition, most service points offer general service counselling and digital support, i.e. help with the authority’s e-services.

The service points are specifically designed for customers who are unable to use online services. In addition, the service is meant for all of those whose matters with authorities require a visit on site.

Public services of Suomi-piste service points vary by location thus you should check to see which services are available at your own service point. Depending on your location, public services can include those of municipalities and welfare regions. Authorities have differing opening hours meaning the plausibility of managing all of one’s affairs within one visit depends on whether all the public services are available at the same time. See the opening hours and services of Suomi-piste service points from the Find a Suomi-piste service point -page.

Counselling from the authority is free of charge. Some services may be subject to a fee. The prices of these services can be found on the authorities' website.

Authorities will serve their customers in the service point in the same way as they did in their own separate service point in the past. What has changed is that you can now manage your affairs with more than one authority in the same place. In addition, most service points offer general service counselling and digital support, i.e. help with e-services.

The service points are open mainly during office hours on weekdays, i.e. from Monday to Friday from 8 to 16.15. Please note that the authorities' opening hours are and the services provided by the different service points vary.

See page: find your nearest service point.

Suomi-piste service points are primarily situated in central locations accessible by public transport. For more detailed route directions, see the municipal public transport service or other transport service.

The service points are accessible. More detailed accessibility information is provided on the website of each service point.

Parking facilities and charges vary between service points. Please check the specific page for each service point for more information.

This is possible within the opening hours and appointments of the authorities.

Practices vary depending on the type of service. For more information, see the authority's website.

Check the authority's website for specific practices.

If you need help filling in documents, make an appointment or call the customer service of the authority where you plan to visit. The service advisors at the Suomi-piste service points provide general advice on documents.

Check the authority's website for specific practices.

Please check the authority's website for specific practices.

Public services are provided either in a service room or in a space closed off with partitions that takes into consideration data security. If necessary, the service advisor will direct the customer to a more private area if the matter is sensitive.

Check the specific practices of the authorities on the authority's website. You can get service counselling and digital support without an appointment at those points, where general service counselling is available.

Check the practices of the authority in question from their website.

Please check the practices of the authority in question from their website.

Check to see the practices of the authority in question from their website.

Queuing numbers are used, i.e. customers are not called into the service rooms by name. It is not possible for other customers to know who you are conducting business with or which government service you are using.

We encourage you to conduct your business primarily electronically. You can check the authority's specific practices on its website.

Most service points have service advisors who also provide digital support.

General service counselling is only available on site at the Suomi-piste service point. Authorities also provide advice on their own affairs electronically and by telephone. You can also call the Public Service Info service line by DVV.

Yes, there are customer computers for this purpose in all Suomi-piste service points.

The Suomi-piste service point serves customers in accordance with the Language Act and the Sámi Language Act, and service is often available in English.

Interpretation services are provided by the authority and/or the client. Please check the authority's website for specific practices.

A service advisor will help you find the correct authority to deal with your case.

You can visit the Suomi-piste service points during their opening hours. The public services are available within opening hours.

Check the authority’s website for specific practices.

Service advisors help all customers and are trained to take the specific needs of people into account.

You can give general feedback on the Suomi-piste customer service and facilities using this form.

If you would like to give feedback on the handling of an individual case, a decision you have received or any other aspect of the authority's customer service, you should preferably give feedback through the authority's own feedback channels.

Of course you can, thank you. To do that, use the feedback form on this page.

Over the course of the 2020s, the Suomi-piste network will grow and the service selection offered by individual service points will be developed.

The operations of Suomi-piste service points are regularly evaluated and developed.

If you wish to provide feedback on the handling of an individual matter by an authority, a decision you have received or any other matter related to the customer service of an authority, please provide your feedback primarily through the feedback channels of the authority in question. If you wish to give general feedback on the joint customer service and customer service facilities at Suomi-piste, you can do so here.